Complete managed IT for organizations with 10–100 systems—from everyday support and cybersecurity to cloud, infrastructure, and IT strategy.
Your technology should help your organization succeed—not slow it down. SecureITSM brings together user support, cloud services, cybersecurity, networks, devices, and IT management into one integrated solution. We keep your technology secure, reliable, and running smoothly so your people can stay productive and your organization can focus on what it does best.
Comprehensive Managed IT for organizations that need reliable technology, responsive support, and strong cybersecurity. SecureITSM manages your users, devices, Microsoft cloud services, networks, infrastructure, and security as one integrated environment—giving you the IT capabilities and expertise you need without having to build and manage them all in-house.
Tailored for organizations supporting federal agencies such as DHS, Commerce, or DOE that must comply with NIST 800-171 but are not subject to CMMC. Policy-driven governance, system hardening, evidence automation, and audit-ready reporting all within your existing Microsoft cloud or hybrid infrastructure.
Purpose-built for organizations managing Controlled Unclassified Information (CUI) within DoD programs. Secureitsm establish a GCC or GCC High tenant, enforce Zero-Trust architecture, Entra ID conditional access, Intune compliance baselines, and Defender XDR protection fully mapped to NIST 800-171 and CMMC 2.0 Level 2 controls. We delivers Continuous compliance tracking, automated documentation, and readiness for C3PAO assessment.
Local governments need dependable technology, strong cybersecurity, and responsive support while operating within limited budgets and resources. SecureITSM provides integrated management of users, devices, Microsoft cloud services, networks, infrastructure, and security using standards-based practices designed to reduce risk, improve reliability, and keep critical government services running.
Comprehensive Managed IT for organizations that need reliable technology, responsive support, and strong cybersecurity. SecureITSM manages your users, devices, Microsoft cloud services, networks, infrastructure, and security as one integrated environment—giving you the IT capabilities and expertise you need without having to build and manage them all in-house.
Tailored for organizations supporting federal agencies such as DHS, Commerce, or DOE that must comply with NIST 800-171 but are not subject to CMMC. Policy-driven governance, system hardening, evidence automation, and audit-ready reporting all within your existing Microsoft cloud or hybrid infrastructure.
Purpose-built for organizations managing Controlled Unclassified Information (CUI) within DoD programs. Secureitsm establish a GCC or GCC High tenant, enforce Zero-Trust architecture, Entra ID conditional access, Intune compliance baselines, and Defender XDR protection fully mapped to NIST 800-171 and CMMC 2.0 Level 2 controls. We delivers Continuous compliance tracking, automated documentation, and readiness for C3PAO assessment.
Local governments need dependable technology, strong cybersecurity, and responsive support while operating within limited budgets and resources. SecureITSM provides integrated management of users, devices, Microsoft cloud services, networks, infrastructure, and security using standards-based practices designed to reduce risk, improve reliability, and keep critical government services running.
Our integrated approach unites IT management, cybersecurity, and compliance automation keeping your operations secure, efficient, and always operational.
Support users, accounts, applications, workstations, onboarding/offboarding, and day-to-day productivity.
Manage device lifecycle, MDM, RMM, software, configuration, inventory, compliance, and patching.
Protect the environment; detect, investigate, respond to, and remediate security threats.
Manage firewalls, switches, wireless, VPN, WAN/Internet, connectivity, configuration, and performance.
Design, deploy, migrate, configure, modernize, and establish the managed environment
Manage Microsoft 365, Azure/cloud, premise servers, virtualization, storage, platforms, and applications.
Protect data and services and maintain the ability to recover and continue operations.
Continuously monitor availability, health, performance, security, capacity, configuration, and operational conditions across the environment.
Manage ITSM, assets, vendors, licensing, reporting, planning, governance, budgeting, roadmaps, and vCIO/CISO functions.
We Achieved 110, Now It’s Your Turn
SecureITSM has completed a CMMC Level 2 audit with a perfect 110 score, proving our security controls, documentation process, and evidence readiness can stand up to real assessment scrutiny. As CMMC requirements move into DoD contract enforcement, we help contractors prepare with audit-ready managed IT, CUI protection, and NIST 800-171-aligned compliance operations.
We Built SecureITSM Because We Lived the CMMC Struggle
Claudia and David Fraley have run a successful DoD contracting business since 2008. They primarily provide cybersecurity and IT operational support to the U.S. Army. In 2016, when the DoD published DFARS 252.204-7012, which required DoD contractors to implement NIST 800-171, they knew it would cause problems for many DoD contractors. But as cybersecurity and managed IT experts, they successfully implemented NIST 800-171 within their operations.
When the DoD later released DFARS 252.204-7021, introducing CMMC, the Fraleys recognized that would create even bigger challenges for small vendors.
Therefore, in 2019, the Fraleys started SecureITSM as a CMMC Managed IT Service Provider (CMMC MSP). They knew small businesses would require expert help to achieve an audited level of compliance. Today, CMMC audits include more than 1,000 pages of documentation, dozens or even hundreds of evidentiary artifacts, and a level of expertise that few small businesses possess.
Today, Claudia runs Paragone Solutions, Inc., and David leads SecureITSM (a division of Paragone). Together, they help DoD contractors achieve continuous compliance through the Automated Documentation Manager App, Zero Trust architectures, and 24×7 managed cybersecurity operations, all built from real, hands-on experience in the field. SecureITSM is a CMMC MSP.
