SecureITSM helps DoD and federal contractors with 10–100 corporate systems stay secure, achieve CMMC compliance, and remain audit-ready. Our AgileDefend tool and framework cuts CMMC costs by 80%.
We Make It Secure, Automated, and Affordable
Most DoD contractors know what CMMC requires but struggle with the cost, documentation, and technical proof auditors demand. SecureITSM removes that burden with standardized Microsoft GCC High environments, zero-trust security, and a Documentation Manager App that automates 85% of compliance documentation, cutting audit prep costs by 70–80%.
Achieving CMMC compliance requires over 1,000 pages of SSPs and 200+ evidence files covering SSPs, access control, risk management, and incident response.
Manual documentation consumes months, demands costly consultants, and can exceed $250K per audit cycle often leaving organizations behind as standards evolve.
C3PAO (Certified Third-Party Assessment Organization) audits can range from $34K to $250K, with most of the expense tied to manual preparation.
SecureITSM’s Documentation Manager App automates up to 85% of compliance documentation using data from SOC logs, backups, and scans reducing consultant hours, errors, and overall audit costs by up to 80%.
To meet CMMC 2.0 and NIST 800-171 standards, systems must be configured across 59A and 320+ control families, representing 1,000–7,000 individual settings in Microsoft 365, Azure, and endpoint environments.
Without standardization, every configuration becomes a custom, error-prone process increasing audit risk and cost.
Contractors often operate with non-standardized environments and independently managed endpoints, causing gaps in security enforcement and visibility.
SecureITSM centralizes control through an integrated SOC and RMM platform, enabling real-time monitoring, continuous compliance, and unified management of patching, antivirus, firewall, and vulnerabilities.
Many defense contractors operate without a dedicated ISSO or Virtual CISO, resulting in reactive security and compliance gaps.
SecureITSM bridges this with ISSO-as-a-Service and vCISO programs, providing continuous oversight, proactive risk management, and 24/7 CMMC compliance readiness.
For contractors handling only Federal Contract Information (FCI), this solution delivers the 17 essential CMMC Level 1 controls covering secure configurations, user authentication, and baseline protection. We deploy Microsoft 365 foundations, MFA enforcement, and automated self-assessment documentation aligned with FAR 52.204-21 and SPRS reporting requirements. Secureitsm delivers Affordable, self-attested compliance and a secure, policy-driven IT foundation.
Purpose-built for organizations managing Controlled Unclassified Information (CUI) within DoD programs. Secureitsm establish a GCC or GCC High tenant, enforce Zero-Trust architecture, Entra ID conditional access, Intune compliance baselines, and Defender XDR protection fully mapped to NIST 800-171 and CMMC 2.0 Level 2 controls. We delivers Continuous compliance tracking, automated documentation, and readiness for C3PAO assessment.
Designed for contractors managing ITAR-regulated projects requiring isolation from non-U.S. persons. Secureitsm implement fully segregated GCC High architectures, role-based access, and encryption aligned with DFARS and ITAR technical requirements. It includes secure data handling, identity verification, and compliance with U.S. export control laws across all systems and workflows.
Tailored for organizations supporting federal agencies such as DHS, Commerce, or DOE that must comply with NIST 800-171 but are not subject to CMMC. Policy-driven governance, system hardening, evidence automation, and audit-ready reporting all within your existing Microsoft cloud or hybrid infrastructure.
Our integrated approach unites IT management, cybersecurity, and compliance automation keeping your operations secure, efficient, and always operational.
Zero Trust architecture secures access to SharePoint, Outlook, and other apps.
Administration of microsoft 365, Intune, Defender, Sentinel, and other cloud services.
24/7 threat monitoring, detection, and response powered by Microsoft Sentinel and Defender XDR to safeguard your organization from evolving threats.
Centralized configuration and compliance enforcement using Microsoft Intune for secure, standardized device deployments and policy management.
24×7 remote and onsite technical assistance with SLA-driven response times, ticket tracking, and proactive problem resolution.
Automated backup and recovery for Microsoft 365, Azure, and on-prem systems ensuring resilience, data integrity, and business continuity.
Zero-trust identity enforcement with Conditional Access, MFA, and least-privilege role assignments through Microsoft Entra ID.
Automated patch deployment and vulnerability remediation ensuring systems remain hardened and compliant with CMMC and CIS baselines.
Ongoing virtual CIO guidance aligning technology investments, compliance objectives, and operational efficiency to long-term business goals.
Our comprehensive CMMC approach delivers measurable benefits across all aspects of compliance and security.
We configure and harden your Microsoft GCC or GCC High environment from Entra ID and Intune to Defender and Sentinel establishing zero-trust architecture, endpoint protection, and CUI data segregation.
We Delivers Fully secured tenant, identity protection, and compliance-ready IT baseline.
Our Documentation Manager App builds your System Security Plan (SSP), Authorization Boundaries, and CMMC evidence matrix automatically reusing 85% of system data and mapping it to NIST 800-171 controls.
We deliver Audit-ready SSP, data flow diagrams, and live control-to-evidence mapping.
We perform internal gap analysis, build the POA&M, and conduct a full mock audit before C3PAO review ensuring every control and document aligns with CMMC Level 2 or higher requirements.
We Delivers Gap analysis report, mock audit results, and validated evidence package.
Our SOC tracks vulnerabilities, Sentinel alerts, patch cycles, and incident response 24/7. Monthly and quarterly reviews ensure ongoing compliance and readiness for re-assessment.
We Delivers Real-time dashboards, monthly compliance reports, and annual self-assessments.
We provide Tier 1–3 IT helpdesk, lifecycle management, patching, vendor governance, and vCIO reviews ensuring operational performance aligns with compliance objectives.
We Delivers SLA-driven IT support, asset tracking, and strategic technology roadmap.
We Built SecureITSM Because We Lived the CMMC Struggle
Claudia and David Fraley have run a successful DoD contracting business since 2008. They primarily provide cybersecurity and IT operational support to the U.S. Army. In 2016, when the DoD published DFARS 252.204-7012, which required DoD contractors to implement NIST 800-171, they knew it would cause problems for many DoD contractors. But as cybersecurity and managed IT experts, they successfully implemented NIST 800-171 within their operations.
When the DoD later released DFARS 252.204-7021, introducing CMMC, the Fraleys recognized that would create even bigger challenges for small vendors.
Therefore, in 2019, the Fraleys started SecureITSM as a CMMC Managed IT Service Provider. They knew small businesses would require expert help to achieve an audited level of compliance. Today, CMMC audits include more than 1,000 pages of documentation, dozens or even hundreds of evidentiary artifacts, and a level of expertise that few small businesses possess.
Today, Claudia runs Paragone Solutions, Inc., and David leads SecureITSM (a division of Paragone). Together, they help DoD contractors achieve continuous compliance through the Automated Documentation Manager App, Zero Trust architectures, and 24×7 managed cybersecurity operations, all built from real, hands-on experience in the field.
